• Office Number 718, 7th Floor, KU PLAZA, Haile Sallassie Avenue, Nairobi CBD.

Fanisi Tech Limited is a leading Information and Communication Technology (ICT) company specializing in the provision of Microsoft Dynamics ERP (Enterprise Resource Planning) systems,Its Extension with other Apps and Data Analysis.

Established in 2018, the company has been at the forefront of delivering innovative business solutions to
organizations across different industries

Contacts

📍 Office Number 718, 7th Floor, KU PLAZA, Haile Sallassie Avenue, Nairobi CBD.
📞 +254743313103
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Fanisi Tech Limited

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ERP Support Services

Optimize your business operations with our expert ERP Support Services

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ERP Support Services

Comprehensive ERP Support Services

Ensure your ERP system runs smoothly with our dedicated support services. We provide comprehensive maintenance, troubleshooting, and optimization to keep your business operations running efficiently.

Our expert support team is available 24/7 to address your concerns, implement updates, and ensure your ERP system continues to deliver value to your organization. With years of experience across various industries, we understand the critical role your ERP system plays in your business success.

Whether you need routine maintenance, emergency troubleshooting, or strategic optimization, our team is ready to provide the support you need to maximize your ERP investment.

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Our Support Services

24/7 Technical Support

Round-the-clock assistance for system issues and technical queries with dedicated support professionals available whenever you need them.

System Maintenance

Regular updates, patches, and performance optimization to ensure your ERP system operates at peak efficiency with minimal downtime.

Security Monitoring

Continuous security monitoring and threat prevention to protect your valuable business data from unauthorized access and cyber threats.

User Training

Ongoing training and documentation for system users to maximize productivity and ensure your team can leverage all ERP features effectively.

Benefits of Our ERP Support

Increased Productivity

Minimize downtime and ensure your team can work efficiently with optimized ERP systems that respond quickly to user needs.

Cost Reduction

Prevent expensive emergency repairs and system failures with proactive maintenance and monitoring that identifies issues before they escalate.

Enhanced Security

Protect your business data with the latest security updates and continuous monitoring to prevent unauthorized access and data breaches.

Optimized Performance

Maintain peak system performance with regular optimizations and updates that ensure your ERP system scales with your business needs.

Support Service Levels

Basic Support

  • Email support during business hours
  • Next business day response time
  • Basic troubleshooting assistance
  • Monthly system health checks
  • Access to knowledge base
  • Quarterly system updates

Premium Support

  • 24/7 phone and email support
  • 4-hour response time guarantee
  • Advanced troubleshooting
  • Weekly system health checks
  • Dedicated support specialist
  • Monthly system optimization
  • Priority issue resolution

Enterprise Support

  • 24/7 dedicated support team
  • 1-hour response time guarantee
  • Comprehensive SLA agreements
  • Daily system monitoring
  • Proactive issue prevention
  • Customized system optimization
  • Strategic ERP consulting
  • Unlimited user training

Frequently Asked Questions

What is included in your ERP support services?
Our ERP support services include technical assistance, system maintenance, security monitoring, performance optimization, user training, and strategic consulting to ensure your ERP system delivers maximum value to your business.
How quickly can I expect a response to my support request?
Response times vary based on your support level. Basic support offers next business day response, Premium support guarantees a 4-hour response, and Enterprise support provides responses within 1 hour of receiving your request.
Do you provide support for customized ERP systems?
Yes, we support both standard and customized ERP systems. Our team has experience with various ERP platforms and can provide support for custom modules, integrations, and specialized configurations.
Can I upgrade my support plan if my needs change?
Absolutely! You can upgrade your support plan at any time to meet your changing business needs. Simply contact our customer service team to discuss your requirements and we'll help you select the right support level.

Need ERP Support?

Contact our support team for immediate assistance with your ERP system.

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